01
Before the distribution
- Obtain the planned site list, dates and expected caseload.
- Agree the sample and how substitutions are handled.
- Confirm the monitoring team is not linked to the implementing party.
02
On site
- Observe set-up, queue management, and whether stated entitlements match what is issued.
- Sample recipients after collection, away from distribution staff.
- Record accessibility, waiting time and complaint channels visible on site.
03
Reporting
- Planned versus observed quantities per site.
- Confirmed receipt, unconfirmed receipt and reasons.
- Exceptions raised, with evidence held and follow-up owner.