- The shock
- A ransomware event at an outsourced operations provider encrypted the systems supporting field maintenance scheduling and vendor payments.
- Our intervention
- A prior TPRM audit had classified the provider as tier-one with no tested exit. We had already built a manual continuity mode and a 30-day substitution plan, invoked within hours of notification.
- The result
- Field operations ran in degraded-but-functional mode for 19 days with zero production shutdown, and the provider was substituted without contractual dispute.