- The shock
- Disputed results triggered rioting across three cities, with looting within 400 metres of four branches and staff unable to reach two sites.
- Our intervention
- An election-violence scenario had been exercised with the executive team the previous quarter. Pre-set triggers closed branches ahead of the unrest, moved staff to remote working and activated a guarding surge under an existing contract.
- The result
- No staff injuries, no branch losses, and services restored ahead of competitors as the situation stabilised.