Critical Service & Asset Dependency Mapping
We map every dependency behind your revenue-critical services — staff, sites, systems, data flows, vendors and utilities — then expose the chains that break first.
Most disruptions are not surprises; they are unmapped dependencies. We build an end-to-end dependency model of your operation, from the customer-facing service back through applications, data feeds, facilities, key personnel and fourth-party providers. The output is a living map your board, regulators and operators all read from the same page.
Defining Important Business Services and Impact Tolerances
We help you name the handful of services whose failure causes intolerable harm, then set defensible, quantified impact tolerances for each — the maximum outage your business, clients and regulator can absorb before harm becomes unacceptable.
- Important Business Service (IBS) identification workshops with service owners and executives
- Impact tolerance setting in time, volume and financial terms — evidenced, not asserted
- Dependency register covering people, process, technology, facilities, data and third parties
- Single-point-of-failure and concentration heat mapping across the full service chain
- Substitutability and workaround assessment for every critical dependency
- Board-ready maturity audit against your current operating and control model
Operational resilience maturity audit report
IBS catalogue with agreed impact tolerances
Interactive dependency map and register
Vulnerability and single-point-of-failure schedule
Prioritised remediation roadmap with owners and dates